Refund Policy

Refund Policy

If you need to cancel your order, you need to do so before it leaves our facility. Please contact Customer Support at (570) 793-2037 to begin the cancellation process. For cancellations, you can choose store credit or to have funds returned to your original form of payment.

While we always strive deliver the best of the best, there are cases where things happen and a claim for a refund needs to be made. In these cases, please refer to our policies below.

Shipping-Related Claims
Assuming ambient temperatures of below 95 degrees Fahrenheit, we guarantee that any Grandma Jones’ Pepper Jam products will be of high quality and in top physical condition. Claims on orders that include Grandma Jones’ Pepper Jam when local temperatures are above 95 degrees Fahrenheit are handled on a case-by-case basis. We also guarantee that any non-perishable product you receive from pepperjam.net will be of high quality and in top physical condition, without any temperature constraint. Any item(s) meeting the conditions above that you deem unsatisfactory due to shipping issues will be replaced or refunded upon your request, without hassle, when you alert us to the details of the problem within 7 business days of having received your order.

Quality-Related Claims
Any item(s) that are still within their best before timeframe are guaranteed to be of high quality and consistent with their description on our website up until the point you open them or a maximum of 60 days from the time you receive your order.

Returns Procedure
In the event that you would like to return your order, in full or in part, please contact Customer Support at (570) 793-2037 or emily@pepperjelly.net to begin the returns process. Please let Customer Service know if you would like an exchange or a refund. Depending on the product, we may or may not ask that it be returned in order for you to receive credit. Our goal is to process your return request as quickly as possible. Shop with confidence at igourmet.com. Your satisfaction is our top priority. No hassles, No exceptions.

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A Secret Recipe Exclusively for Family and Friends

From her home on the corner of Seminary Place and Murray Street in Forty Fort, Pennsylvania Marcia Jones (Grandma Jones) hosted countless family gatherings, holiday dinners, and bridge club get-togethers with friends. While food was always plentiful and delicious, family and friends most looked forward to gaining exclusive access to a limited supply of Marcia’s cherished family recipe of “Pepper Jam.”

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Something Unique. Incredibly Special.

Pepper Jam is a unique blend of sweet, sour, and spicy that can be served traditionally alongside cheese and crackers or be used as a gourmet spread, dip, or glaze to enhance any meal. Once you buy Pepper Jam you’ll likely end up purchasing it on a regular basis just like you would ketchup, salt and pepper, or steak sauce. It’s that diverse and delicious.

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Going Global - QVC Pepper Jam Premier

In 1999 Marcia’s grandson’s – Richard Jones III (Penn Lake, PA) and Kristopher Jones (Shavertown, PA) decided to take their Grandmother’s recipe, bottle it up, and share it with the world via e-commerce. Kris’s role in the company was head of Internet marketing, while Rick was head of product development and manufacturing. The pepperjam.com website was launched in late 1999 and the company began taking orders.

In early 2000 Rick, Kris, and their sister Jennifer attended the Fancy Food Gourmet Food Show in New York City where they met QVC Celebrity Chef Jorge Bruce. During that encounter Jennifer insisted Chef Jorge try Grandma Jones’ Pepper Jam. He loved it, which eventually led to Chef Jorge writing a 150+ recipe Pepper Jam cookbook and helping the company take Grandma Jones Pepper Jam on QVC.

As Kris remembers it, “Debuting Pepper Jam on QVC was surreal. It felt like we won a Super Bowl commercial. In less than 4 minutes we not only sold thousands of jars of product, but we affirmed that there is something very special about Grandma Jones Pepper Jam.”

Grandma Jones’ Pepper Jam continues to be sold online and at select brick and mortar locations throughout the United States.

It remains our pleasure to offer you limited access to our Grandmother’s cherished recipes.

Kristopher and Robyn Jones
Rick and Melanie Jones
Jennifer and Jonathan Runquist