If you need to cancel your order, you need to do so before it leaves our facility. Please contact Customer Support at (570) 793-2037 to begin the cancellation process. For cancellations, you can choose store credit or to have funds returned to your original form of payment.

While we always strive deliver the best of the best, there are cases where things happen and a claim for a refund needs to be made. In these cases, please refer to our policies below.

Shipping-Related Claims
Assuming ambient temperatures of below 95 degrees Fahrenheit, we guarantee that any Grandma Jones’ Pepper Jam products will be of high quality and in top physical condition. Claims on orders that include Grandma Jones’ Pepper Jam when local temperatures are above 95 degrees Fahrenheit are handled on a case-by-case basis. We also guarantee that any non-perishable product you receive from pepperjam.net will be of high quality and in top physical condition, without any temperature constraint. Any item(s) meeting the conditions above that you deem unsatisfactory due to shipping issues will be replaced or refunded upon your request, without hassle, when you alert us to the details of the problem within 7 business days of having received your order.

Quality-Related Claims
Any item(s) that are still within their best before timeframe are guaranteed to be of high quality and consistent with their description on our website up until the point you open them or a maximum of 60 days from the time you receive your order.

Returns Procedure
In the event that you would like to return your order, in full or in part, please contact Customer Support at (570) 793-2037 or emily@pepperjelly.net to begin the returns process. Please let Customer Service know if you would like an exchange or a refund. Depending on the product, we may or may not ask that it be returned in order for you to receive credit. Our goal is to process your return request as quickly as possible. Shop with confidence at igourmet.com. Your satisfaction is our top priority. No hassles, No exceptions.

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